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Privacy Policy

Effective Date: [Insert Date]

Any questions for us? e-mail us.

Your Privacy, Our Responsibility

London Imperial Chauffeurs Ltd (“we”, “us”, “our”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

We may collect and process the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off locations
  • Travel dates and times
  • Vehicle preferences
  • Special requests (e.g. child seats, refreshments)
  • Payment details (processed securely via third-party providers)
  • IP address and browser data (collected via cookies)

 

2. How We Use Your Data

Your information is used to:

  • Manage and process bookings
  • Communicate regarding your reservation
  • Improve the quality of our service
  • Send confirmations and invoices
  • Respond to enquiries
  • Comply with legal obligations
  • We never sell or share your data with third parties for marketing purposes.

 

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Your consent (e.g. when submitting a booking or enquiry form)
  • Contractual necessity (to fulfil your booking)
    Legal obligations
  • Legitimate interest (e.g. to improve service quality)

 

4. Data Storage & Security

Your data is stored securely on servers located in the UK or EU. All transmissions, such as through our website forms, are encrypted using SSL technology. Access to personal data is strictly limited to authorised personnel only.

 

5. Data Retention

We retain your personal data only as long as necessary for:

  • Legal and accounting compliance
  • Customer service and record keeping
  • Facilitating repeat bookings (where applicable)
  • You may request the deletion of your personal data at any time.

 

6. Your Rights Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • File a complaint with the Information
  • Commissioner’s Office (ICO)

 

To exercise any of your rights, please contact us at: Email: [email protected]

 

7. Cookies

Our website uses cookies to improve user experience and collect basic analytics. You can adjust your browser settings to disable cookies at any time.

 

8. Third-Party Links

Our website may contain links to third-party websites or services (such as payment gateways and social media platforms). We are not responsible for the privacy practices of these third parties.

 

9. Contact Us

For any questions regarding this Privacy Policy or how your data is managed, please contact:


Data Protection Officer
London Imperial Chauffeurs Ltd
Email: [email protected]