Terms and Conditions

Section 1

General Provisions

1. London Imperial Chauffeurs Ltd (“the Company”) operates as a licensed private hire operator under the trading name London Imperial Chauffeurs.

2. These Terms & Conditions govern the relationship between the Company and its clients, including rules for bookings, payments, conduct, and platform use.

3. These Terms constitute the entire agreement between the Company and the Client, superseding any prior agreements or representations.

4. The Company reserves the right to amend these Terms at any time by publishing updates at lichauffeurs.co.uk. Continued use of our services implies acceptance of the updated terms.

Section 2

Definitions

• Client: Any individual or entity making a booking, including all accompanying passengers.
• Booking: A reservation for private hire service made via website, phone, email, or any other channel.
• Driver: A licensed chauffeur assigned by the Company or an approved partner.
• Partner: A third-party chauffeur or operator working under agreement with London Imperial Chauffeurs Ltd.
• Vehicle: A fully licensed and insured vehicle .
• By the Hour Service: Chauffeur service booked by time allocation.
• One Way Service: Point A to Point B service, fixed price or mileage-based.
• Additional Charges: Fees incurred beyond the base fare, such as waiting time, parking, tolls, ULEZ, and changes.
• Account: Deferred payment facility available for corporate clients upon approval.
• Platform: Website, mobile apps, and communication tools.

Section 3

Company Status & Role

1. The Company is a licensed private hire operator acting as the principal in all bookings.
2. All reservations must be made via the official channels (website, email, or phone). Direct bookings with drivers are not permitted.
3. The Company reserves the right to assign bookings to trusted third-party operators without prior notice, ensuring standards are upheld.
4. The Company is responsible for managing and dispatching all confirmed bookings.

Section 4

Company Obligations

1. The Company shall confirm and process bookings in compliance with private hire regulations.
2. Each accepted booking shall be fulfilled by an appropriate chauffeur and vehicle.
3. Route planning and vehicle allocation remain at the Company’s discretion.
4. The Company reserves the right to decline bookings due to safety, licensing, or conduct concerns.
5. We strictly adhere to the Equality Act 2010 and operate with zero discrimination.

Section 5

Client Responsibilities

1. The Client must provide accurate and up-to-date information when making a booking, including name, contact number, email, pick-up address, drop-off location, and other relevant details.
2. Payment for the journey must be made according to the confirmed fare, either at the time of booking or upon completion of the transfer (subject to the Client’s account terms).
3. Additional charges are payable separately and may include, but are not limited to:
   1. parking fees (e.g., airport parking),
   2. tolls, ULEZ and Congestion Charges,
   3. waiting time charges,
   4. holiday surcharges (e.g., Christmas, New Year, Bank Holidays),
   5. journeys outside Greater London,
   6. route or address changes during the journey,
   7. requests for specific vehicle classes,
   8. any loss or expense caused by the Client’s actions or omissions.
4. Without an approved account, full payment (including any applicable surcharges) must be made immediately upon completion of the journey.
5. Payments can be made by credit or debit card via secure payment gateways. Cash payments to the driver are only permitted with prior approval.
6. All complaints or claims must be submitted by email to [email protected] within 7 calendar days of the journey.
7. The Client is financially liable for any damage to the vehicle caused by their actions or negligence.
   The Company reserves the right to claim compensation based on actual costs (including receipts, photographs, and vehicle downtime).
   A surcharge of 10% per day may be added for late payments.

Section 6

Accounts & Corporate Services

1. The Company may, at its sole discretion, offer a corporate account with deferred payment options.
2. Account setup requires the completion of a registration form and verification of financial standing.
3. Upon approval, the Client may use the services on a monthly billing basis.
4. All invoices must be settled within 30 calendar days of issuance.
5. Late payments may result in:
   1. interest charges of 10% per annum plus the Bank of England base rate,
   2. suspension of services until the outstanding balance is cleared.
6. The Client is responsible for maintaining the confidentiality of their account credentials. All bookings made under the account are deemed authorised.
7. The Company reserves the right to decline or terminate an account without providing a reason.

Section 7

Force Majeure

1. Neither party shall be held liable for the failure to fulfil obligations due to circumstances beyond their control, including but not limited to:
   1. natural disasters, fires, floods, storms,
   2. civil unrest, strikes, government restrictions,
   3. terrorism, road closures, pandemics.
2. The affected party shall notify the other party promptly and take reasonable steps to minimise any resulting damage.

Section 8

Platform Use & Software License

1. The Company grants the Client permission to use the website lichauffeurs.co.uk and related digital services solely for the purpose of booking and paying for services.
2. The Client agrees not to interfere with the operation of the website, use automated tools to access the booking system, or copy interface elements.
3. All rights to the software, interfaces, and content are the exclusive property of London Imperial Chauffeurs Ltd.

Section 9

Insurance & Limitation of Liability

1. All vehicles (including partner vehicles) are fully insured in compliance with TfL requirements.
2. The Company shall not be held liable for:
   1. loss or damage to personal belongings during transport,
   2. delays caused by traffic, accidents, or third-party actions,
   3. consequences of the Client’s failure to comply with safety instructions (e.g., wearing seatbelts, appropriate behaviour in the vehicle).
3. Items left in the vehicle will be returned if found, but recovery is not guaranteed.

Section 10

Passenger  Behaviour & Safety

1. Passengers must wear seatbelts, keep noise to a minimum, and not distract the driver.
2. The Client is liable for any damage to the vehicle caused by passengers, including improper opening or closing of doors.
3. Smoking, alcohol consumption, drug use, and aggressive behaviour are strictly prohibited. Violation may result in immediate termination of the journey and involvement of the police.
4. In the event of inappropriate behaviour, the Company reserves the right to refuse service without issuing a refund.

Section 11

Driver & Partner Conduct Policy

1. All drivers must
   maintain cleanliness, wear appropriate attire, and uphold service standards, refrain from arguing with clients and refer complaints to the office.
2. Partner drivers are strictly prohibited from accepting direct bookings from clients. All reservations must be processed via London Imperial Chauffeurs Ltd.
3. All drivers must follow routes approved by the office and report any changes.

Section 12

Data Protection & Privacy

1. The Company processes Client data in accordance with the UK GDPR and Data Protection Act 2018.
2. Personal information provided during bookings is used solely for service provision, client communication, and legal compliance.
3. The Company does not sell or disclose client data to third parties, except where required by law or with explicit client consent.
4. Clients have the right to access, correct, or request deletion of their personal data by contacting [email protected].
5. The Company uses secure servers and encryption technologies to protect personal and payment information.

Section 13

Intellectual Property

1. All content on the website, including text, logos, graphics, and images, is the intellectual property of London Imperial Chauffeurs Ltd or its licensors.
2. Use of the website or brand elements for commercial purposes without written permission is strictly prohibited.
3. Any unauthorised use of the platform, including reverse engineering, scraping, or framing, may result in legal action.

Section 14

Termination of Service

1. The Company reserves the right to refuse, suspend, or terminate services at any time in case of:
   1. violation of these Terms & Conditions,
   2. abusive or unlawful behaviour,
   3. unpaid balances or misuse of account privileges.
2. In the event of termination, the Client remains responsible for all outstanding fees and charges incurred prior to the termination date.

Section 15

Governing Law & Jurisdiction

1. These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 16

Amendments

1. The Company reserves the right to update or amend these Terms & Conditions at any time.
2. Updated versions will be published on lichauffeurs.co.uk, and it is the Client’s responsibility to review them periodically.
3. Continued use of the services after changes are published constitutes acceptance of the revised Terms.