Frequently Asked Questions

Yes. All chauffeurs at London Imperial are hand-selected and undergo rigorous training in defensive driving, client etiquette, confidentiality, and route knowledge. Many have backgrounds in close protection, military, or royal service.

Our luxury fleet includes the Mercedes-Benz E-Class, S-Class, and V-Class, Range Rover Autobiography, Rolls-Royce Ghost & Cullinan, and the Maybach S580. Each vehicle is no more than three years old and maintained to showroom standards.

Absolutely. We are pleased to accommodate specific vehicle requests, repeat chauffeurs, and tailored amenities wherever possible. Please mention this at the time of booking.

Yes. Our VIP Meet & Greet service includes 60 minutes of complimentary waiting time, luggage assistance, and escorting the vehicle. Your chauffeur will be waiting in the arrivals hall with a nameboard or as per your instructions.

All our chauffeurs sign strict NDAs and are trained in VIP security protocols. For additional protection, we also offer armoured vehicles and close protection officers upon request.

Yes, we can provide child seats, wheelchair-accessible options, or accommodate special dietary or in-vehicle preferences with prior notice. Your comfort and safety are our top priorities.

We operate a 48-hour cancellation policy for most bookings, though this may vary for special events, weddings, or bespoke tours. Our team will provide clear terms at the time of confirmation.

Yes, we offer as-directed services by the hour or day, perfect for corporate engagements, event hire, or personal shopping. Your chauffeur remains at your disposal for the duration.

Bookings can be made directly via our online form, by calling us on 020 7430 0000, or by emailing [email protected]. For complex itineraries, our concierge team is happy to assist with bespoke planning.